Totalcare Store and Site Technicians
Introduced in response to identified client requirements, particularly in the fast-moving retail sector, Mitton’s Totalcare Store and Site Technician service operates nationwide, giving clients with multiple sites instant access to a qualified team of technicians to carry out hard FM and minor building repairs.
From replacing toilet seats to ceiling tiles, from simple plumbing solutions through to electricals such as bulb and fluorescent tube replacements, Totalcare has been developed to cover most interior building fabric repairs.
Services offered also include PAT testing, fire extinguisher maintenance and water hygiene checks.
Totalcare operates an extensive team of trained technicians located nationwide, equipped to respond to a wide range of call outs, with fully stocked service vans. The team is controlled and managed through a sophisticated IT system, with all technicians using handheld PDA systems facilitating the dissemination and collection of job information and KPIs.
Working for customers including Morrisons Supermarkets and DIY giants B&Q, Mitton’s Totalcare service is tailored to individual operational requirements, scheduling visits to match needs and covering individual projects including rollout of exterior and interior signage alterations.
The Mitton team works closely with clients to develop individual Totalcare solutions tailored to match very specific requirements. All job types are tracked and reported to enable a detailed assessment and evaluation of the service provided.
Managed through Aftercare, Totalcare completed over 30,000 scheduled maintenance calls last year.