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Statement of Quality Policy and Objectives

Our company Quality Management System policy states:

The key aim at all times is for ensuring prompt and effective functioning of all the company’s processes and activities.

In order to do so the following objectives have been established to ensure that:-

  • The service and products the company provides are adequate, reliable and meet legislative and regulatory requirements
  • Systems of work are undertaken in a safe manner
  • Employees are sufficiently competent
  • Mitton Group meets the requirements of and aims to exceed its customers’ expectations

Performance is continually measured to ensure our objectives are being achieved from:

  1. Regular work inspections and audits by Managers and Supervisors
  2. QHSE audits
  3. Maintaining registration certification with and audits by authorities and professional bodies
  4. Frequency, circumstances and prompt investigation of reported accidents and incidents and the implementation of suitable preventive measures
  5. Maintaining the Training Matrix for employee training and on-going assessment of competence
  6. Maintaining Customer confidence and satisfaction from communications and feedback

The suitability of and performance results for these objectives will be reviewed, at minimum, on quarterly basis to ensure performance effectiveness is maintained.

The Director Jonny Knowles has the authority and responsibility for ensuring that the requirements for defined Quality Management System objectives are implemented and maintained.

Our company Quality Management System policy states:

The Mitton Group of companies requires its Quality Management System to be maintained and registered to ISO 9001:2015.

To achieve this all persons in the organisation will endeavor to ensure that the service and products the company provides are adequate, reliable and meet customer, legislative and regulatory requirements.

Everyone within the company is responsible for the quality of work they perform, whether the work be directly associated with the company’s services or not.

To all personnel is delegated both the defined responsibility and authority to identify and evaluate quality problems and to initiate, recommend and provide effective solutions in relation to the processes they control.

The understanding, implementation and maintenance of the Quality Management Systems is required from all personnel through all levels of Mitton Group, together with a commitment to continually improve its effectiveness.

The Director Jonny Knowles has the authority and responsibility for ensuring that the requirements of each company’s Quality Management System are implemented and maintained.

The suitability of the Quality Policy will be reviewed, at minimum, on an annual basis to ensure its effectiveness is maintained.

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